🦴 Antler Exchange Program
Sustainable chewing: Refresh Your Dog’s Antlers with Every Subscription
How the Antler Exchange Program Works:
Safety First – Small Chews & Choking Hazard
To keep dogs safe, we only accept small, well-used antler stubs that have become too small to chew safely. These small pieces can be a choking hazard.
When you send these in, we’ll exchange them for fresh antlers in your next subscription order, weight-for-weight (based on the accepted returns).
What We Accept - Small, genuinely pre-chewed antler stubs that are now unsafe to chew.
Examples: pieces your dog can’t hold between their paws, pieces that could be swallowed whole, or ends worn down to a short stub.
What We Don’t Accept - Half-chewed / barely used / unchewed antlers.
Large or safe-to-chew pieces (the exchange is for small/unsafe remnants only).
Antlers that are wet/dirty or contaminated (please clean and dry before sending).
Who Can Use the Exchange - Available to subscribers with at least three previous active subscription orders.
How to Send Your Returns - Collect your dog’s small, unsafe bits. Weigh the returns and pack securely. Include your subscription details (name, order number, email/phone).Post them to us before your next subscription dispatch date. Post them to our address before your next subscription dispatch date.
📦 Return Address:
Unit 10
Ailwin road
Bury St Edmunds
IP32 7DS
Suffolk, UK
Return postage costs are not covered by us — customers are responsible for the cost of sending back small, unsafe antlers for exchange.
Your Replacement - We’ll include fresh antlers matching the total weight of the accepted returns in your next subscription order . Replacements are selected to match your usual subscription size/type.
Supervision & Care - Always supervise your dog while chewing. Remove and exchange any piece that becomes too small or sharp. Provide fresh water and choose sizes appropriate for your dog’s breed and chewing style.