Delivery Information
Do I Have to Be Home to Receive My Order?
For raw dog food orders, we recommend being home to ensure the items are placed in the freezer promptly, as they are perishable.
If you can’t be home, you can nominate (via the courier’s app) to leave the delivery with a neighbour. Please note that you will be responsible for the condition of the items if left unattended.
Ensure all your delivery details are correct before placing your order, as we cannot be held responsible for delays caused by incorrect information.
Delivery Details for Antlers & Dried Treats
- Free Delivery on orders over £20 (£2.99 for orders under £20).
-
Standard Delivery: Royal Mail (1-2 working days).
- Orders placed before 3 PM (Mon-Fri) will be dispatched the same day.
- Orders after 3 PM, or on weekends and bank holidays, will be dispatched the next working day- Monday.
Raw Dog Food Delivery Costs
- Free delivery for orders over £49.99 (£4.99 for orders under £49.99).
Important Notes
- Delivery times are approximate and may vary due to external factors like weather or seasonal demand. Please allow up to 48 hours from dispatch for delivery.
- For deliveries to the Scottish Highlands, Islands, and other remote areas, additional time may be required.
- We do not deliver raw dog food to the following postcodes: AB36-38, AB55-56, KW1-17, FK17-21, IV1-56, PH19-50, PA20-78, IM1-2, HS1-9, ZE1-3, TR, KA1-28, and Northern Ireland or the Isle of Wight.
Great to Know! How Are Antlers Packed?
Our antler chews are delivered loose—no labels or plastic—for a clean, eco-friendly packaging experience.