Friendly Return and Exchange Policy

At Antler Chew, we want you and your furry friend to be delighted with your antler chews. If you're not completely satisfied, we're happy to help.

Chewing Experience

If you receive an antler chew that's not the right strength for your dog, please don't hesitate to ask for an exchange. We're here to help you find a suitable solution to ensure a tailored and enjoyable chewing experience for your furry friend.

Return and Exchange Period

You have 14 days from the purchase date to request a return or exchange.


To qualify for a return or exchange:

  1. Antler chews must be unused and in their original packaging.

How to Request a Return or Exchange

  1. Contact Simone at or use our Live Chat option for instant reply.

  2. Securely pack the antler chews/treats in their original packaging, including a copy of your purchase receipt.

  3. Ship to the provided address.

Return Shipping Costs

Customers cover return shipping, unless we shipped the incorrect item or there's a product defect.

Refund or Exchange

After receiving and verifying the return:

  1. Refund: We'll credit your original payment method.

  2. Exchange: We'll send the new item you prefer at no extra cost.

Questions or Assistance

If you have any questions or need assistance with our return policy, please don't hesitate to contact . We're here to help you and your furry friend have the best experience possible.